Legal
Privacy Policy
Amez Autocare ("we", "us") is a mobile auto-detailing business in Southern California. This policy explains what information we collect when you visit amezautocare.com, call or text us, or book a service, and how we use it.
What we collect
- Contact details: your name, phone number, email address (optional) and service address.
- Booking details: the service you want, your vehicle, preferred date and time, access or gate codes, notes, and photos of your vehicle that you choose to upload.
- Phone calls: calls to our business number may be answered by an AI booking assistant. Calls are recorded and transcribed so we can complete your booking and check its accuracy. You are told this at the start of every call, and you can ask for a call back instead.
- Text messages: the messages you send us and the records of messages we send you, including your opt-in and opt-out choices.
- Website basics: standard technical data your browser sends (such as IP address and browser type), which our hosting provider uses to deliver and secure the site.
How we use it
- To answer your questions, quote, schedule and confirm your service, and arrive at the right place.
- To send booking confirmations, appointment reminders and service updates by text or email.
- If you opted in, to send occasional offers and rebooking reminders (for example, loyalty deals).
- To keep records of the work we did, apply loyalty rewards, and improve our service.
Who we share it with
We do not sell your personal information. We share it only with service providers that help us run the business, and only so they can do that job: our phone and texting provider, our AI call-answering provider, our booking software and its hosting, our email provider, and our calendar. They may not use your information for their own purposes.
Text messaging: no mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties, except the service providers that deliver our messages.
We may also disclose information if the law requires it.
Your choices
- Texts: reply STOP to any message to stop texts, or HELP for help. See our SMS Terms.
- Offers: marketing texts are only sent if you opted in, and you can opt out at any time.
- Access and deletion: email us to see, correct or delete your information. California residents have these rights under the CCPA/CPRA, and we will not treat you differently for using them.
How long we keep it
We keep booking and service records for as long as you are a customer and as needed for our records. Call recordings and vehicle photos are kept only as long as they are useful for your booking and service history. You can ask us to delete them sooner.
Security
Your information is stored with access controls and sent over encrypted connections. No system is perfectly secure, but we limit who can see your information to what the job needs.
Children
Our services are for adults. We do not knowingly collect information from children under 13.
Changes
If we change this policy, we will update the date at the top of this page.
Contact
Questions or requests: support@amezautocare.com.